Customer Service

Below is a sample of the services we provide to our patients, in addition to the medical equipment and supplies provided. These services are provided as a support and convenience to our patients, at no additional cost to you or your insurance program.

• Delivery: Dade, Broward,Palm Beach
• Evaluation of client for specialized products.
• Evaluation of client’s home for wheelchair accessibility
• Evaluation of client’s workplace for wheelchair accessibility
• Evaluation of client’s feasibility for wheelchair transport
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
• Labor for warranty repair of defective products
• Pick-up and delivery of product
• Monitoring use of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Product education to client
• Follow-up to update physicians (progress and compliance)
• User compliance reports
• Safety education to client
• Product and technology training for physicians and therapists
• Arrange for patient travel
• In-store health clinics (blood pressure, respiratory, glucose, etc.)
• 24 hour emergency service
• Maintaining inventory in a new or near new condition (quality product)
• Cleaning of equipment
• On-time delivery and service
• Loaner products while client’s product is in for service
• Providing additional E tanks at no charge
• Instruction on equipment operation and safety to client, family and caregiver
• Provide oxygen conserving devices for client’s ease of portability of O2
• Providing equipment in special cases prior to being able to bill for them
• Accepting assignment (accepting a lesser payment rate than what is
  possible)